The TECH HOTLINE offers a variety of inbound service options. Our flexibility and superb training systems make it possible for us to offer highly flexible, specialty options for inbound service.

TECHNICAL SUPPORT

Our call center handles more than 15,000 high-touch technical support service calls each month for organizations like Coldwell Banker Real Estate, Realogy, The California Association of REALTORS(R)and many vendors who prefer to focus on developing and selling their products and services while we handle their technical support needs. Each of these services demands high-quality, friendly, patient support to ensure their users maximize their online tools and systems. And each of these clients decided it made more sense to work directly with us, leader in first-class support, rather than leave their members at the mercy of manufacturer support for their hardware, software and internet tool.

Our call center is also open to the general public – via 866-76-FIXPC where most technical support calls are handled for $24.95, with our GUARANTEE that it’s FIXED or it’s FREE. So whether your users need broad, commercial hardware and software support (like desktops, PDAs, Microsoft Office, etc) or you have a specialty company product, intranet or software system that needs full-day, every-day coverage, the TECH HOTLINE has you covered.

Customer Support Services (Non-Technical)

Every company needs “customer support” for non-technical issues like taking orders, product information, returns, and feedback. Our Have A Heart(TM) trained Customer Care Representatives are ready to make your customers feel right at home. Our special “invisible layer” of technology brands your service so that your customers don’t know they’re calling a call center. And because we usually resolve issues on the same call – without escalations or transfers – our staff help your company SHINE with fast, resolved support for any topic, any time. By email, phone, fax, instant message – even text messaging!

Concierge Services

Some of our clients have “specialty” support they offer their customers called “Concierge” service. This might involve a real estate brokerage who offers consumers a hotline to find builders, painters, gardeners, movers and other home improvement vendors. It might involve a marketing firm who wants their clients to have one point of contact to manage orders, production, printing, shipping and billing. Some companies offer “anything, any time” service to their clients no matter what their main product is (consulting, legal, health, etc). Concierge services are the high-touch alternative to websites where customers “help themselves” and auto-attendants which mostly get customers lost and frustrated. Let us pick up the call on the first ring – then delight your customer with anything they need – as your custom Concierge desk.

Leads Management

Modern companies focus millions of dollars and effort generating online business, most of which isn’t “yet” an order for their product or service. Sometimes, the consumer has a few questions or just wants help finding the right product you offer. That’s where our Leads Management service comes in. We act as the “filtering and qualifying layer” of your sales process, where calls, emails and online assisted chat immediately responds to your customer inquiries and qualifies their needs and readiness. Real-time reaction to online customers is the BEST way to show them you’re serious about service – so don’t let their requests sit in some salesperson’s busy inbox for hours! Let our customer care experts manage your incoming lead volume – answer and incubate inquiries – then route them to the right sales person on your team when the customer is ready.

Centralized Information and Call Services

Today’s business climate means companies need to build economies of scale. Efficiency requires organizations to centralize operations and reduce redundant costs. That’s where our Central Information Services can help. Do you have multiple office locations, branches or even work-at-home employees? Centralize your calls, emails and faxes and reduce expenses like multiple staff, computer, telecom and systems costs across your organization. We offer every level of service, from friendly personal call answering to “follow-me” routing for mobile employees. Our technology is so cool that we can create any level of service your company needs: Personal 800-numbers, per-client-specific greetings and voice mail messages, text and email notification of messages, custom on-hold music and remote account access for your employees. Imagine never buying a telephone system again – or ten of them for ten offices! – and streamlining your staffing costs by centralizing your information and calls through us.